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Support Center Services

Leverage the value of our TRACESM Center of Excellence to drive successful outcomes for your customers.

Delight Your Customers & Fortify Brand Loyalty

Solugenix is the Support Center partner dedicated to elevating your brand. We design your contact center solution to provide your customers with the best experience possible every time.

When choosing a partner for your support centers, you are partnering with an organization that will become the face of your business. That is why we dedicate ourselves to delivering great impressions and treating your customers like our own.

Solugenix Support Center Services can improve your service quality, alleviate regulatory concerns and fortify your brand’s positive image. Let us help you create exceptional customer experiences that make you stand out from the competition

Product-Support-Desk

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Our Support Center Services

Resolving support services challenges can be draining on an organization. We offer a variety of support center solutions to ensure your precise needs are met...

Remote Support with a US-based Workforce

Increase the quality of your support function while keeping costs down with a remote support team based in the US.

IT Service Desk

Improve your team’s productivity using skilled and reliable IT Support to get your team back on track

Application Production Support Desk

Finally resolve deep-rooted application issues with help from the experts

Product Support Desk

Technical, Clinical or other specialized product support including Technical Support for Medical Devices.

Order-To-Cash Business Desk

Increase the quality of your support function while keeping costs down with a remote support team based in the US

Remote Support with a US-based Workforce

Increase the quality of your support function while keeping costs down with a remote support team based in the US

  • Flexible Business Hours for Different Customer Time Zones
  • Highly-skilled and educated support agents
  • Multi-Lingual Agent Services
  • Focused staff that rarely changes
  • Continuous Training for Agent Growth
  • Budget conscious service costs
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IT Service Desk

Improve your team’s productivity using skilled and reliable IT Support to get your team back on track

  • Tier 1 Technical Helpdesk
  • Tier 2 Technical Support
  • Desktop & Desk-Side Support
  • Application Support
  • VIP support
  • Customizable Support tuned to the needs of your business
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Application Production Support Desk

Finally resolve deep-rooted application issues with help from the experts.

  • Business Application Functionality Support
  • Database Application Troubleshooting
  • Proactive Application System Monitoring
  • Business Application Data Reconciliation
  • Batch Support Monitoring and Issue Resolution
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Product Support Desk

Technical, Clinical or other specialized product support including Technical Support for Medical Devices.

  • Complaint and Inquiry Intake and Processing
  • Product Recall
  • Field Service Dispatch Coordination
  • Sales and Service
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Order-To-Cash Business Desk

Drive revenues with streamlined order management and relationship-based collection management:

  • New Account Setup and Maintenance
  • Order Processing
  • Consignment Account Management
  • Account Reconciliation
  • Delinquency Management
  • Collections 
  • Returns 
  • Cash Application
  • Field Service Support
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Support Center

Support Center Case Studies

See how we've helped companies like yours overcome industry challenges

Explore Case Studies

TRACE™ Center of Excellence

Custom Solutions

Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.

24/7 Support Center
Improve
Brand Loyalty

Sustainable Growth

Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.

Ways We Can Help

Regulatory Compliance

  • FDA
  • HIPAA
  • ISO
  • Sarbanes Oxley (SOX)

Support Levels & Models

  • Dedicated or Shared Services Model
  • Customized Tiered Support Levels – L1, L2 and/or L3

Coverage & Hours of Operation

  • Worldwide Live Answer Options (24x7x365)
  • Centralized Support/Follow-the-Sun

Contact Channels

  • Telephone
  • Email
  • Web
  • Live Chat
  • Mobile

Flexible Location Options

  • Off-Site Service at Our Facility
  • On-Site at Your Facility
  • Off-Site/On-Site Hybrid (e.g. During Transition)

In-Sourced & Outsourced Workforce

  • Workforce optimization
  • Proactive work load assignment
  • Training development & delivery
  • Monitoring & escalation processes
  • Remote Support / Field Support
  • Option to transition existing staff to our team

The Results

When you partner with Solugenix to meet your Support Center Service needs, you will experience these results...

Regulatory Compliance

Strict adherence to regulatory and employment requirements means you worry less about negative effects from non-compliance.

Increased Uptime

Your organization will benefit from an optimized workforce that reduces downtime and unnecessary expenses.

Becoming a Service Leader

Our staff, training processes & closely monitored service levels will elevate customer service performance and improve your brand image.

Struggling to compete on service quality?

We can get your support center back on track!

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Support Center Excellence Blog

Discover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition

Want more customer support content and ideas?

Visit Our Blog

Read

Case Studies →

Learn More

About Us →

Ready to Get Started?

Schedule time to share your business requirements

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