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- About Us
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Our clients benefit from cost savings, specialization, scalability, improved customer experiences & access to the latest technologies.
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Without the Operational Headache
In today's highly competitive business environment, providing exceptional customer support is essential for building strong relationships with customers and ensuring business success. However, managing customer support in-house can be a daunting task, as it requires a significant investment in time, resources and expertise.
That's where we come in. Outsourcing customer support delivers numerous benefits, including cost savings, scalability, 24/7 support, expertise and the ability to focus on core business functions.
Our team of experienced professionals is dedicated to providing top-notch customer support services that meet the unique needs of your business. From handling customer inquiries and complaints to providing technical support, our team is equipped with the latest technologies and tools to deliver fast, efficient and responsive support.
We empower you to focus on your core competencies, while entrusting your technology support to the experts...
Round-the-clock customer support, which is critical for businesses that operate in different time zones
When customer cases require specialized knowledge or in-depth troubleshooting, we direct them to Tier 2 agents
We provide support across multiple channels, including email, phone, chat & more
Ensuring high-priority users receive the level of attention and service they require to maintain satisfaction & loyalty
Our employee retention rates are about 4x better than the industry average, resulting in better agent performance
Helping your business serve a global customer base by supporting multiple languages
Discover how we achieved a 40% increase in customer satisfaction, while reducing costs.
Our experienced teams, proven methodology & partnership approach result in reduced risk, improved stability & more efficient operations...
We aren't just another managed service provider, we're a technology consulting firm that will transform your support technology & keep it on the leading edge.
Keep your focus on strategic initiatives with the understanding that your help desk will not take time & money away from your core objectives.
Solugenix is a support partner whose services scale up and down based on your business needs. We can serve rapid growth and expansion & absorb the operational risk of sourcing & retaining talent.
Combining dedicated technology experts, tools and processes with a customized approach results in lean operations with new efficiencies and predictable, fixed monthly costs that reduce year-on-year expenses.
Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.
Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.
Schedule time to share your business requirements
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658
