Service Specialization

Customer Support

Our clients benefit from cost savings, specialization, scalability, improved customer experiences & access to the latest technologies.

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Elite Customer Service

Without the Operational Headache

In today's highly competitive business environment, providing exceptional customer support is essential for building strong relationships with customers and ensuring business success. However, managing customer support in-house can be a daunting task, as it requires a significant investment in time, resources and expertise.

That's where we come in. Outsourcing customer support delivers numerous benefits, including cost savings, scalability, 24/7 support, expertise and the ability to focus on core business functions.

Our team of experienced professionals is dedicated to providing top-notch customer support services that meet the unique needs of your business. From handling customer inquiries and complaints to providing technical support, our team is equipped with the latest technologies and tools to deliver fast, efficient and responsive support.

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Support Center Capabilities

We empower you to focus on your core competencies, while entrusting your technology support to the experts...

24/7/365 Availability

Round-the-clock customer support, which is critical for businesses that operate in different time zones

Tier 1 & Tier 2 Support

When customer cases require specialized knowledge or in-depth troubleshooting, we direct them to Tier 2 agents

Multichannel Support

We provide support across multiple channels, including email, phone, chat & more

Technical & Product Support

Ensuring high-priority users receive the level of attention and service they require to maintain satisfaction & loyalty

Low Staff Turnover

Our employee retention rates are about 4x better than the industry average, resulting in better agent performance

Multi-Lingual Agents

Helping your business serve a global customer base by supporting multiple languages


Featured Case Study: Customer Support

Discover how we achieved a 40% increase in customer satisfaction, while reducing costs.

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The Solugenix Advantage

Our experienced teams, proven methodology & partnership approach result in reduced risk, improved stability & more efficient operations...

Deep Technology Expertise

We aren't just another managed service provider, we're a technology consulting firm that will transform your support technology & keep it on the leading edge.

Focus on Your Core Business

Keep your focus on strategic initiatives with the understanding that your help desk will not take time & money away from your core objectives.


Solugenix is a support partner whose services scale up and down based on your business needs. We can serve rapid growth and expansion & absorb the operational risk of sourcing & retaining talent.

Reduced Year-on-Year Expenses

Combining dedicated technology experts, tools and processes with a customized approach results in lean operations with new efficiencies and predictable, fixed monthly costs that reduce year-on-year expenses.

TRACE™ Center of Excellence

Custom Solutions

Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.

Explore the TRACE COE

Sustainable Growth

Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.


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