Service Specialization

Software & Application Support

We provide proactive monitoring and maintenance of enterprise applications, resulting in improved performance and reduced downtime.

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Trusted by customers worldwide
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Struggling with Downtime?

Prevent Outages Upstream with a Proactive Partner

What if you could virtually eliminate application downtime, while reducing costs and freeing resources to focus on your core business? That's what's possible when you partner with us.

Unlike other IT vendors, we have a reputation for delivering exceptional quality and building long-term partnerships. What makes us different? 

Instead of responding to crises, we monitor performance and catch issues before your end-users notice.That precision and commitment to performance is why we're trusted by clients in the most competitive & tightly-regulated industries, including Finance and Healthcare.

By leveraging our specialized expertise, your organization can achieve improved application performance, scalability, risk management and cost-effectiveness, resulting in a competitive advantage in your market.

Ready to learn more?

Connect with our Support Center Services team to discuss your business needs
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Support Center Capabilities

We empower you to focus on your core competencies, while entrusting your technology support to the experts...

24/7/365 Availability

Round-the-clock customer support, which is critical for businesses that operate in different time zones

Tier 1 & Tier 2 Support

When cases require specialized knowledge or in-depth troubleshooting, we direct them to Tier 2 agents

Multichannel Support

We provide support across multiple channels, including email, phone, chat & more

Proactive Uptime Monitoring

Uptime is everything, which is why we monitor upstream to spot & resolve problems before they impact the business

Low Staff Turnover

Our employee retention rates are about 4x better than the industry average, resulting in better agent performance

Multi-Lingual Agents

Helping your business serve a global customer base by supporting multiple languages


Featured Case Study: Application Support

Discover how we helped a global financial services company proactively perform root cause analysis in order to eliminate any IT infrastructure for the past 5 years, saving them millions year-over-year.

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The Solugenix Advantage

Our experienced teams, proven methodology & partnership approach result in reduced risk, improved stability & more efficient operations...

Deep Technology Expertise

We aren't just another managed service provider, we're a technology consulting firm that will transform your support technology & keep it on the leading edge.

Focus on Your Core Business

Keep your focus on strategic initiatives with the understanding that your help desk will not take time & money away from your core objectives.


Solugenix is a support partner whose services scale up and down based on your business needs. We can serve rapid growth and expansion & absorb the operational risk of sourcing & retaining talent.

Reduced Year-on-Year Expenses

Combining dedicated technology experts, tools and processes with a customized approach results in lean operations with new efficiencies and predictable, fixed monthly costs that reduce year-on-year expenses.

TRACE™ Center of Excellence

Custom Solutions

Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.

Explore the TRACE COE

Sustainable Growth

Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.


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Ready to Get Started?

Schedule time to share your business requirements

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