Support Center
Case Studies

40% increase in customer satisfaction

Find out how we reduced customer call times and improved communication delivery, all while reducing call center costs, enabling our client to shift resources to other areas of the business.

IT help desk reduces average call wait times by 8min

Solugenix implemented an IT help desk solution for a privately-owned banking and lending institution with 85 retail branches in southern California and approximately $14 billion in deposits.

Single Point of Contact Provides Consistent Support Experience

The Solugenix team initiated centralized support for major applications through a 24x7 support model, resulting in enhanced efficiencies and productivity for end users

Solving an OTC Backlog & Accounts Receivable Crisis

Discover how we helped two clients escape a backlog crisis created by an OTC vendor & recover their customer service ratings

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Leading Financial Firm Benefits from Scalable Staffing Solutions

Global investment management organization turned to Solugenix to fill its many finance and accounting positions

Eliminating Outages with ITIL Service Management