Service Specialization

IT Help Desk

IT service quality can have a significant impact on your business's bottom line, reputation & ability to compete in today's digital marketplace.

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Trusted by customers worldwide
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IT Support Not Your Specialty?

Don't Let It Become a Vulnerability

In today's rapidly evolving technology landscape, businesses with poor IT service quality may struggle to keep up with changes and new developments, making it difficult to remain competitive and meet the needs of modern customers.

If your business relies on technology to interact with customers, you may experience delays, errors, and other issues that can negatively impact customer satisfaction and loyalty.

Sub-optimal IT service leads to downtime, missed deadlines, and reduced productivity. More insidiously, it can lead to security vulnerabilities, including data breaches, which present significant financial and regulatory risks.


What Makes Us Different?

We Actually Do What We Say

MSPs have a bit of a reputation. They all make the same promises and usually fail to live up to them. Why? Low service quality resulting from underpaid and inexperienced agents. Then, when SLAs aren't met, the answer is always more "bodies" and a larger contract. Familiar?

That's what makes us different. We approach things from a service quality perspective instead, which enables us to achieve better SLAs with fewer staff at competitive rates. We've been providing IT help desk services since the early 2000s, when we pioneered remote help desk service operations for McDonalds.

Since then, we've developed mature systems and processes that enable us to find the right staff and train them effectively. Then we put them into a team and management structure that results in continuous growth and workplace satisfaction. Learn more about our Center of Excellence.

Ready to learn more?

Connect with our Support Center Services team to discuss your business needs
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Support Center Capabilities

We empower you to focus on your core competencies, while entrusting your technology support to the experts...

24/7/365 Availability

Round-the-clock customer support, which is critical for businesses that operate in different time zones

Tier 1 & Tier 2 Support

When cases require specialized knowledge or in-depth troubleshooting, we direct them to Tier 2 agents

Remote & On-Site Support

Ensuring you have hands on-site when you need them to troubleshoot and solve equipment & hardware issues

Supporting Applications & VIPs

Ensuring high-priority users receive the level of attention and service they require to maintain satisfaction & loyalty

Low Staff Turnover

Our employee retention rates are about 4x better than the industry average, resulting in better agent performance

Multi-Lingual Agents

Helping your business serve a global customer base by supporting multiple languages

Support Center

Featured Case Study: Help Desk

Discover how we reduced average wait times by 8min while achieving an SLA of 95% for this large financial services institution.

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The Solugenix Advantage

Our experienced teams, proven methodology & partnership approach result in reduced risk, improved stability & more efficient operations...

Deep Technology Expertise

We aren't just another managed service provider, we're a technology consulting firm that will transform your support technology & keep it on the leading edge.

Focus on Your Core Business

Keep your focus on strategic initiatives with the understanding that your help desk will not take time & money away from your core objectives.


Solugenix is a support partner whose services scale up and down based on your business needs. We can serve rapid growth and expansion & absorb the operational risk of sourcing & retaining talent.

Reduced Year-on-Year Expenses

Combining dedicated technology experts, tools and processes with a customized approach results in lean operations with new efficiencies and predictable, fixed monthly costs that reduce year-on-year expenses.

TRACE™ Center of Excellence

Custom Solutions

Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.

Explore the TRACE COE

Sustainable Growth

Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.


Case Studies →

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Ready to Get Started?

Schedule time to share your business requirements

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