Product & Technical Support Services from Solugenix

When it comes to support, one of the main challenges organizations focus on is the sheer volume of customer inquiries. But what about complex support inquiries in sophisticated or regulated industries such as Healthcare or Finance?

Finding a support partner that can handle that complexity is difficult, as most MSPs focus on hiring low-cost labor. That's not how we do business.

We have reputation for being efficient in other ways: highly-trained agents resolve customer issues more quickly, improving service quality while reducing headcount. Then, we maintain a 4x better retention rate than our industry peers, enabling us to reduce our staffing costs.

The result is improved service quality at competitive rates.

Another challenge large organizations face is maintaining consistency in support offerings. As you grow, your customer base and offerings expand, leading to a complex web of customer queries and issues.

To address this challenge, many organizations create specialized support teams for different products or services, each with their own training and resources. Instead, we resolve this issue with robust systems and processes to efficiently manage inquiries.

To find out how we're able to make such a bold promise, explore our TRACE Center of Excellence.