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Leverage the value of our TRACESM Center of Excellence to drive successful outcomes for your customers.
Solugenix is the Support Center partner dedicated to elevating your brand. We design your contact center solution to provide your customers with the best experience possible every time.
When choosing a partner for your support centers, you are partnering with an organization that will become the face of your business. That is why we dedicate ourselves to delivering great impressions and treating your customers like our own.
Solugenix Support Center Services can improve your service quality, alleviate regulatory concerns and fortify your brand’s positive image. Let us help you create exceptional customer experiences that make you stand out from the competition
Resolving support services challenges can be draining on an organization. We offer a variety of support center solutions to ensure your precise needs are met...
Increase the quality of your support function while keeping costs down with a remote support team based in the US.
Improve your team’s productivity using skilled and reliable IT Support to get your team back on track
Finally resolve deep-rooted application issues with help from the experts
Technical, Clinical or other specialized product support including Technical Support for Medical Devices.
Increase the quality of your support function while keeping costs down with a remote support team based in the US
Increase the quality of your support function while keeping costs down with a remote support team based in the U.S.
Improve your team’s productivity using skilled and reliable IT Support to get your team back on track
Finally resolve deep-rooted application issues with help from the experts.
Technical, Clinical or other specialized product support including Technical Support for Medical Devices.
Drive revenues with streamlined order management and relationship-based collection management:
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See how we've helped companies like yours overcome industry challenges
Our Center of Excellence (COE) deepens its partnership with you by analyzing your current processes & applying customized solutions to deliver specific improvements.
Improvements can include everything from workforce and management training to process improvements that are sustainable and adaptable for the long haul.
Regulatory Compliance
Support Levels & Models
Coverage & Hours of Operation
Contact Channels
Flexible Location Options
In-Sourced & Outsourced Workforce
Strict adherence to regulatory and employment requirements means you worry less about negative effects from non-compliance.
Your organization will benefit from an optimized workforce that reduces downtime and unnecessary expenses.
Our staff, training processes & closely monitored service levels will elevate customer service performance and improve your brand image.
We can get your support center back on track!
Discover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition
Want more customer support content and ideas?
Schedule time to share your business requirements
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658
