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by Stephen Booze, on Nov 16, 2018 8:28:00 AM
We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …
Read Storyby Shashi Jasthi, on Nov 1, 2018 2:01:18 PM
When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design …
Read Storyby Solugenix, on Sep 28, 2018 11:01:15 AM
Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your …
Read Storyby Shashi Jasthi, on Aug 10, 2018 7:04:00 AM
Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …
Read Storyby Solugenix, on Jul 6, 2018 7:16:00 AM
With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support …
Read Storyby Solugenix, on May 18, 2018 2:31:00 PM
When companies allow customer service to deteriorate, it will negatively affect brand identity in numerous ways. The effect of customer and business opportunity losses from poor customer service are only …
Read StoryDiscover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658