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by Shashi Jasthi, on Nov 1, 2018 2:01:18 PM
When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design …
Read Storyby Solugenix, on Jul 6, 2018 7:16:00 AM
With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support …
Read Storyby Solugenix, on Jun 15, 2018 12:21:00 PM
Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge …
Read StoryDiscover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658