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by Solugenix, on Nov 11, 2019 12:30:00 PM

In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the medical device …

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Topics:MDMOTCOrder to CashMedical Device Manufacturers

by Stephen Booze, on Nov 16, 2018 8:28:00 AM

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …

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Topics:Customer ServiceCustomer ExperienceCustomer SupportMedical Device Manufacturer ComplaintsRisk MitigationCFR 820.198CFR 803MDMComplaintsFDACFR 820