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by Solugenix, on Jun 12, 2020 11:00:00 AM
It’s estimated that 75 million U.S. employees (56% of the non-self-employed workforce) could work-from-home according to Global Workplace Analytics. While we’re certainly headed in that direction, companies still have a …
Read Storyby Solugenix, on Mar 6, 2020 11:48:06 AM
As the news reports about the Corona virus are spreading, the concern for how it will impact business grows. Many enterprises around the world are perplexed over how the Corona …
Read Storyby Solugenix, on Nov 11, 2019 12:30:00 PM
In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the medical device …
Read Storyby Solugenix, on Feb 14, 2019 3:43:23 AM
If you’ve been a finance, inventory AR, or sales manager for any length of time, you already know there aren’t any quick fixes to managing trunk stock and consignment inventory …
Read Storyby Stephen Booze, on Nov 16, 2018 8:28:00 AM
We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario …
Read Storyby Shashi Jasthi, on Nov 1, 2018 2:01:18 PM
When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design …
Read Storyby Solugenix, on Sep 28, 2018 11:01:15 AM
Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your …
Read Storyby Shashi Jasthi, on Aug 10, 2018 7:04:00 AM
Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …
Read Storyby Solugenix, on Jul 6, 2018 7:16:00 AM
With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support …
Read Storyby Solugenix, on Jun 15, 2018 12:21:00 PM
Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge …
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Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658