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by Solugenix, on Feb 2, 2018 10:02:00 AM

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …

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Topics:OperationsStaffingCall CentersCustomer LoyaltyCustomer ServiceTurnoverEmployee RetentionCall Center Metrics