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by Solugenix, on May 18, 2018 2:31:00 PM
When companies allow customer service to deteriorate, it will negatively affect brand identity in numerous ways. The effect of customer and business opportunity losses from poor customer service are only …
Read Storyby Solugenix, on Apr 6, 2018 1:28:00 PM
Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses …
Read Storyby Solugenix, on Feb 2, 2018 10:02:00 AM
It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure …
Read Storyby Solugenix, on Sep 21, 2017 1:31:07 PM
Many in our industry have run into significant challenges working with offshore IT service providers, but a lowering of quality standards is not inevitable. By knowing what to look for …
Read Storyby Shashi Jasthi, on Dec 21, 2016 9:11:00 AM
As discussed in a previous post, effective customer service can boost your company’s value, provided that – and this is an important qualification – your customers’ loyalty comes as a …
Read StoryDiscover how to improve service quality, alleviate regulatory concerns & create exceptional experiences that ensure you stand out from the competition
Solugenix
Technology & Process for Growth
601 Valencia Ave, Suite 260
Brea, CA 92823
Call us: 1-866-749-7658