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Shashi Jasthi

Shashi Jasthi

Shashi Jasthi is the President and CEO of Solugenix. He is responsible for driving client and partner value through innovative technology and business solutions. Shashi has over 20 years of experience managing Information Technology and Consulting organizations. Shashi holds an MBA from the University of Chicago Booth School of Business, an MS in Computer Science from Northwestern University in Evanston, IL and a Bachelor of Technology degree in Electronics Engineering from the Indian Institute of Technology in Chennai, India. Shashi lives in Scottsdale, AZ with his wife and two children. Shashi’s claim to fame? He can sing some oldies on an acoustic guitar that can clear a large public park in under 2 minutes.

Recent Posts by Shashi Jasthi:

by Shashi Jasthi, on Nov 1, 2018 2:01:18 PM

When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design …

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Topics:Customer ExperienceContact CenterAgent PerformanceCustomer SupportCustomer JourneyDesign

by Shashi Jasthi, on Aug 10, 2018 7:04:00 AM

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …

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Topics:Call CentersCustomer ServiceCustomer SupportBrandCenter of ExcellenceCOE

by Shashi Jasthi, on Dec 21, 2016 9:11:00 AM

As discussed in a previous post, effective customer service can boost your company’s value, provided that – and this is an important qualification – your customers’ loyalty comes as a …

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Topics:ITSupport CentersCall Centers